If would like to have more personalized service please feel free to contact us at our office toll free at 1-866-289-8164
Monday - Friday 9am -5pm Central Standard time
Help Desk / Frequently Asked QuestionsLook below for answers to frequent questions. If you don't see your issue addressed here, drop us a line for personalized help.
E-Accounts
Ordering and Shopping
Pricing and Stock Issues
About Our Site
What's an E-Account?
E-Accounts make online shopping safe and easy. An E-Account is a profile of information about your account that is stored on our secure servers. It can only be accessed by entering your user name and password. An E-Account makes it easy to place orders because it eliminates the need to re-key your shipping, billing, and account information each time you place an order. E-Accounts also enable you to check the status of any order you place with Allen Leigh Security & Communications, and use our Saved Shopping Carts feature.
How do I update my password, e-mail address and other E-Account information?
1. Log on to your E-account
2. Click 'edit profile' under Contact Information
3. Update the necessary fields
4. Click 'update' button
When I attempt to log on to my E-Account, I am prompted back to the log on screen.
This is most likely caused by your browser not being set to receive cookies. You will not be able to log on without accepting a cookie. Check your browser's security settings and enable cookies. For more information about cookies, click here.
When I try to check my Order Status, the link takes me to the log on page.
To protect your privacy, you need to be logged onto your E-Account to check your order status.
I forgot my password and/or username, how can I find it?
If you forgot your password, click here. If you forgot your username (the email address you used), e-mail us at info@allenleigh.ca
Back to TOP
1. How do I cancel an order?
Contact Us to find out how to cancel your order.
2. How do I update an order?
Updating your order is easy. Just click "View Cart" from the top menu of our site to see your current order. Just continue adding items to your cart. If we've already begun processing your order, you may need to create a new order. Just continue shopping and check out as usual. When you complete an order, we'll confirm that order with you via e-mail. This confirmation is sent immediately after your order is completed. To check the status of an order, click here. If you need to return a product to us, contact us.
Please include your company information and order number.
How do I check the status of my order?
Click here to check the status of your order.
I can't add items to my shopping cart.
Do you have your browser set to refuse cookies? If so, that is why your shopping cart is reporting that it is empty. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you. If this is the case, to successfully purchase a product, set your browser to accept cookies and you will be ready to start shopping. For more information about how to control your acceptance of cookies click here. If this does not solve your problem, for a more detailed explanation of cookies.
I have my browser set to accept cookies and I still can't add items to my shopping cart.
If you have your browser set to accept cookies, but still cannot add items to your shopping cart, you probably are experiencing a cache problem. In other words, when you attempted to add items to your shopping cart your request did register. However, the screen that was displayed is from the cached memory in your computer. This problem can be solved by clicking the "Refresh" or "Reload" button on the top navigation bar of your browser.
I can't remove items from my shopping cart.
You are probably experiencing a cache problem. When you attempted to remove the item from your shopping, cart your request was registered. However, the screen that appeared is from the cached memory in your computer. This problem can be solved by clicking the "Refresh" or "Reload" button on the top navigation bar of your browser.
Back to TOP
I saw an advertised price, but it's a different price on your Web site.
Inventory can fluctuate quickly. The prices on our Web site are updated as applicable, but print ads and in-store specials are prepared based on stock promotions at the time. If you see a lower price for the same item anywhere, let us know and we'll try to honor the lower price.
Can you tell me when a product comes in stock?
Please contact us for more information.
How much do you charge for shipping and handling?
The shipping cost can vary depending on the distance and method of delivery you select. Once an order is placed a sales representative may contact you to verify the components ordered, their appropriateness for your application, and your optimal shipping method.
Allen Leigh Security & Communications does not charge a surcharge for shipping. Our shipping fees are those of Canada Post depending on the service provided.
Back to TOP
Is your site secure?
Yes. No Credit Card numbers are ever saved, and your personal information is stored safely behind our firewall. No one at Allen Leigh Security & Communications can access your password. The areas of our site which require you to provide your personal information include online ordering, order status, and contest forms. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support.
How do I know that my transaction is secure?
We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your personal or account information. These include online ordering, order status, and most contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser.
What will my information be used for?
Personal information given to us for ordering on Allen Leigh Security & Communications is not shared with any other entity. It is used for processing your order and for customizing your experience at Allen Leigh Security & Communications.
How often are the special offers on your site updated?
Special offers and pricing are updated as applicable. It is possible for advertised pricing to be different than the website due to stocking fluctuations. If you think you've found a better deal on an identical item contact us first! We stand behind our mission to provide you with the best quality, service and price.
What is a cookie?
A cookie is a very tiny piece of text Web sites place on your computer's hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. The text in a Allen Leigh Security & Communications cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address, or phone number.
Does your site use cookies?
Yes. Cookies are required to place orders online.
What if I do not accept the cookie?
If you choose not to accept a cookie you will not be able to purchase any products online or check order status online. You can browse online, however, and call in your order without using cookies.
How can I control which cookies I accept?
Your ability to control the cookies you accept depends on the type of browser you are using.
Back to TOP
|
